Privacy Policy
At Hotel Mohi Raj, we are committed to protecting the privacy of our guests, website visitors, and everyone who interacts with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a reservation, or use our services.
By accessing our website or booking with Hotel Mohi Raj, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following personal information:
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Full Name
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Phone Number
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Email Address
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Residential or Billing Address
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Government-issued identity proof details (as required by applicable laws during check-in)
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Booking details and stay preferences
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Payment-related information (processed securely through authorized payment gateways)
Non-Personal Information
We may also collect non-personal information, including:
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IP Address
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Browser type and device information
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Website usage and browsing behavior
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Pages visited on our website
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Cookies and session data
2. How We Collect Information
Your information may be collected through:
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Online room booking forms
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Reservation inquiries
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Phone calls and emails
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Walk-in registrations
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Contact forms on our website
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Third-party booking platforms and OTAs
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Cookies and website analytics tools
3. Why We Collect Your Information
We collect information to provide quality hospitality services and improve your experience, including:
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Confirming and managing reservations
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Processing payments securely
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Providing customer support
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Sending booking confirmations and important updates
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Personalizing your stay experience
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Responding to inquiries or complaints
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Sharing promotional offers where permitted
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Improving our website and services
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Meeting legal and regulatory requirements
4. How We Use Your Information
Hotel Mohi Raj uses your information only for legitimate business purposes, such as:
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Facilitating smooth check-in and check-out
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Maintaining guest records
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Delivering personalized hospitality services
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Resolving service-related issues
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Ensuring guest safety and security
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Enhancing operational efficiency and customer satisfaction
5. Sharing of Information
Hotel Mohi Raj does not sell, rent, or trade your personal information.
We may share information only when necessary:
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With authorized payment processors
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With government or law enforcement authorities when required by law
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With trusted service providers supporting hotel operations
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With online travel agencies or booking partners for reservation processing
Any such sharing is limited to what is necessary and legally permitted.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from:
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Unauthorized access
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Misuse
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Loss or theft
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Unauthorized disclosure
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Alteration or destruction
While we strive to maintain high security standards, no online system can guarantee absolute security. Guests should share sensitive information only through official communication channels.
7. Cookies Policy
Our website may use cookies and similar technologies to:
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Improve website performance
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Analyze visitor behavior
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Remember browsing preferences
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Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
8. Third-Party Links
Our website may include links to third-party websites, booking engines, maps, or social media platforms. Hotel Mohi Raj is not responsible for the privacy practices or content of these external websites. We encourage users to review their respective privacy policies.
9. Data Retention
We retain personal information only for as long as necessary to:
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Provide our services
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Comply with legal obligations
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Meet accounting, auditing, and record-keeping requirements
Once retention is no longer required, the information may be securely deleted or anonymized.
10. Your Rights
Subject to applicable laws, you may have the right to:
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Access your personal information
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Request correction of inaccurate data
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Request deletion of your information where applicable
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Withdraw consent for certain communications
To exercise these rights, please contact us using the details below.
11. Updates to This Privacy Policy
Hotel Mohi Raj reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Hotel Mohi Raj – Patna
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📞 +91 9117779307, +91 9117779309
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📍 Opposite Rajendra Nagar Terminal Gate No. 2, Patna, Bihar – 800020
Hotel Mohi Raj – Rajgir
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📞 Contact the property directly for reservation assistance
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📍 Rajgir, Nalanda, Bihar
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